Warranty Related Questions FAQ's

I bought a Woodpro cabinet 2,3,4 years ago and I now need a replacement door / drawer, etc. Can I order this replacement part and will the finish match?
We will be happy to replace “say name of part i.e. door, drawer” for the original purchaser if it is determined to be defective in materials or workmanship,...
Tue, 28 Jul, 2020 at 1:26 PM
1 year Warranty – what does this include
Twin Oaks/Woodpro 1 year Warranty went into effect on 6/13/19. ...any product that is determined to be defective in materials or workmanship. This warra...
Tue, 28 Jul, 2020 at 1:27 PM
There is a piece of wood inside my vanity running vertically on each side of the sink area that has broken or come loose. Can this be re-attached?
These are called “Support Rails” and they can be removed as it is in place to aid in shipping and serves no purpose once installed.
Thu, 2 Apr, 2020 at 8:51 AM
Why do doors and drawers stick out further from the face frame than the false front?
The doors stick out the same as the hinges which is necessary for proper hinge function and our bumpers hold them off the frame to prevent noisy banging whe...
Thu, 2 Apr, 2020 at 8:52 AM
My drawer looks lopsided. Is there any adjustment?
There are a few different ways to adjust the drawer.             ▪ You can raise and/or lower the side of the drawer. Pull the drawer out from the cabinet ...
Thu, 2 Apr, 2020 at 8:55 AM
How can I adjust the hinges on my cabinetry?
See our website for detailed instructions on hinge adjustments or call our customer service team to have these emailed or faxed to you. These instructions a...
Thu, 2 Apr, 2020 at 8:56 AM
Will Woodpro pay for labor for installation or installment related to the warranty if a part has to be replaced?
No, our warranty policy states that labor is not included. This is a typical warranty agreement with most products you purchase. We encourage you to inspect...
Thu, 2 Apr, 2020 at 8:57 AM
What information do I need to provide when reporting a defective cabinet?
When reporting a defect with your Woodpro cabinet, if you are Woodpro's Dealer, please provide the Woodpro Order Number and or Purchase Order number and...
Thu, 2 Apr, 2020 at 8:57 AM