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Why can't you ship me matching stain?
How do I match Woodpro's finish for my bath project?
Why can’t you rush me a cabinet like some stock manufacturers rush me their products?
Why does Woodpro wait so long to notify of backorders? What is the backorder notification procedure?
Can Woodpro take a verbal order, late order, change or cancellation to my order?
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Delivery Time FAQ's
I just placed an order and I’m not sure when it will go into Production. Can you tell me when the products I ordered will be shipped? How long will it take to get this order?
I had a problem with my last order due to a Woodpro mistake and they told me they would expedite my replacement order. When will my replacement order be shipped?
Warranty Related Questions FAQ's
My customer bought a Woodpro cabinet 2,3,4 years ago and they now need a replacement door / drawer, etc. Can I order this replacement part and will the finish match?
1 year Warranty – what does this include
There is a piece of wood inside my vanity running vertically on each side of the sink area that has broken or come loose. Can this be re-attached?
Why do doors and drawers stick out further from the face frame than the false front?
My drawer looks lopsided. Is there any adjustment?
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Product Related Questions FAQ's
Your catalog claims you use ½” veneer core plywood with MDF crossband on your vanity ends, however, I received a vanity with MDF core plywood. Why did you substitute this product?
Why does the glaze on my cabinet not look even in areas where the glaze hangs up?
Will my vanity change color as it ages or with exposure to sunlight?
I have noticed the paint "cracking" at the joints on my doors and drawers. Is this wood failure and cause for replacement parts?
How can I control the humidity level in my home so I can avoid structural failure to my cabinets?
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Sharing Information With Consumers FAQ's
Where can I purchase Woodpro products?
What information can Woodpro share with me about my order as a consumer?
Can you tell me the List Price of Woodpro products? (Consumer)
Can you tell me when my order will ship? (See second question)
What is your return policy?
Becoming a Woodpro Dealer FAQ's
Why should I buy from Woodpro?
What do I need to become a dealer for Woodpro?
Why is Woodpro more expensive than other cabinet manufacturers?
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